Common Questions About Our Terms & Conditions
We'll contact you first. If the breach is minor, we explain the rule and move forward. If it's serious – like using multiple accounts to stack bonuses – we reserve the right to close your account and forfeit any balance. We don't do this lightly; we aim to give you a chance to correct it.
Withdrawals are permitted any time your account is in good standing and you've completed identity verification. Minimum withdrawal is typically Rp 50,000. DANA, OVO, GoPay and QRIS withdrawals usually clear within 5 minutes. Bank transfers may take 1–2 hours. Holds apply only if our fraud team flags unusual activity.
If you don't log in for 12 consecutive months, we may suspend your account to protect it from unauthorized access. You can reactivate by contacting support with your verification details. Your balance remains yours; it's not forfeited.
Not logging in means your account stays active; we keep it secure and hold your balance. Closing your account is permanent – you're asking us to deactivate it. Once closed, you cannot reopen the same account. Your balance is processed as a final withdrawal.
Yes. Report any missing withdrawal to support within 48 hours of the transaction. We investigate with your payment provider (DANA, OVO, GoPay, QRIS or your bank). Most issues are resolved in 3–5 business days. Our terms make clear we're not liable if the payment provider loses the transfer.
We can update terms, but we'll notify you via email at least 14 days in advance. You have the right to close your account if you disagree with major changes. If you continue playing after the notice period, you accept the updated terms.
Yes, these terms apply to all players in Indonesia where access to our platform is permitted by local law. Payment methods – DANA, OVO, GoPay and QRIS – are available across Indonesia. If local law changes or we're required to restrict access in your region, we'll notify you immediately.
