Frequently Asked Legal & Account Questions
Inactive accounts—those with no login or transaction for 12 months—may be flagged for review. Your funds remain yours, but we may send notification through your registered email. Contact support to reactivate or request account closure and fund withdrawal. Withdrawal procedures apply regardless of inactivity length.
Yes. Email our privacy team with your account number and registered email. We will compile your full data file—login history, deposit and withdrawal records, device information and any notes attached to your account—and send it within 10 business days. Verification of your identity is required.
Visit your account settings and select 'Close Account', or email support with your request. We will verify your identity and process any pending balance. Once closed, your account cannot be reopened; you may apply for a new account after a 30-day cooling-off period where local law permits.
Your funds deposited through these payment rails are transferred directly into your account wallet. We do not hold deposits in partner accounts; they are credited to your balance immediately. If a payment fails, it is reversed by the payment partner within 1–2 business days. Contact support if a deposit shows pending for more than 2 hours.
We collect your registered name, email, phone number, date of birth, and payment method details. We verify your phone via OTP and email via link. This data allows us to confirm your identity for withdrawals, comply with regional law, and send account notifications. We never sell or share this data with third parties outside our payment partners.
No. Account access is tied to your registered email and, if enabled, two-factor authentication code. If you suspect unauthorized access, change your password immediately and contact our support team. Enable 2FA in settings to add a second verification layer on every login.
We retain all transaction records—deposits, withdrawals and gameplay—for 7 years for compliance, dispute resolution and fraud prevention. Your personal data (name, email, phone) is retained while your account is active. Request deletion of data associated with a closed account through our privacy team.
